Free delivery to the UK, Europe and the US. 30-day returns. All prices in EUR.

Refund Policy

Last updated: 4 October 2026

This policy explains how returns, cancellations and refunds work at LagriyoFurni (lagriyofurni.com). LagriyoFurni is a trading name of LAGRIYO LTD, a private limited company registered in England and Wales under company number 15675485, with its registered office at 20 Wenlock Road, London, N1 7GU, United Kingdom. We sell two kinds of product: furniture, which we deliver to your door, and digital products, which you download. Different rules apply to each, so this policy has a section for each.

Part A: Furniture and other physical products

1. 30-day returns

If you change your mind, you can return any furniture item within 30 days of delivery. This is longer than the 14-day cancellation period that UK and EU law gives you, and it does not reduce your legal rights.

2. How to return an item

  1. Email contact@lagriyofurni.com within 30 days of delivery with your order number and the items you want to return. You can also use the model cancellation form below.
  2. We reply within one business day with the return address or a collection date.
  3. Send the item back, or have it ready for collection, within 14 days of telling us.

3. Condition of returned items

Please return items unused, in the condition you received them, and in the original packaging where possible. You may handle and inspect an item as you would in a shop. If an item has been used, damaged or assembled and cannot be resold as new, we may reduce your refund to reflect the loss in value.

4. Return costs

  • Faulty, damaged or wrong items: returns are free. We arrange and pay for the collection.
  • Change of mind, smaller items (chairs, stools, side and bedside tables, lamps): you pay for the return postage and can use any tracked service.
  • Change of mind, large items (sofas, armchairs, beds, bookcases): we can arrange a collection from your address. A fixed fee of €59 per item is deducted from your refund. You may also arrange the return yourself at your own cost.

5. Refunds

We refund the full price you paid within 14 days of receiving the item back, or of receiving proof that you have sent it, whichever is earlier. Refunds are paid to your original payment method in euros (EUR). Delivery is always free, so there is no delivery charge to refund.

6. Damaged in transit

Please check your delivery when it arrives. If an item is damaged, email us within 7 days with photos of the item and its packaging. We will send a free replacement or give you a full refund, as you prefer. Reporting damage within 48 hours helps us resolve it fastest, but this does not limit your rights.

7. Faulty items and your legal rights

All furniture must be of satisfactory quality, fit for purpose and as described. In the UK, the Consumer Rights Act 2015 gives you 30 days to reject a faulty item for a full refund, and after that the right to a repair or replacement. In the EU, you have a legal guarantee of conformity of at least 2 years from delivery. Contact us and we will repair, replace or refund the item at no cost to you.

8. Items that cannot be returned

Items made or altered to your personal specification cannot be returned for a change of mind. At present we do not sell custom items.

Part B: Digital products

9. Your right to cancel

For digital content that is not supplied on a physical medium, the 14-day right to cancel ends once the download has started, provided that you gave your express consent at checkout for delivery to begin immediately and acknowledged that you lose your right to cancel. This follows regulation 37 of the UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and Article 16(m) of EU Directive 2011/83/EU.

If you have not yet downloaded your files, you can cancel within 14 days of purchase for a full refund.

10. Faulty or incorrect files

If a file is corrupted, incomplete, will not open or does not match its description, contact us within 30 days. We will repair or replace it free of charge, or refund you if we cannot.

11. When a digital refund is not available

Once a download has started with your consent, we cannot refund a change of mind or a product bought by mistake. If you bought the same digital product twice by accident, we refund the duplicate.

Model cancellation form

To LAGRIYO LTD, 20 Wenlock Road, London, N1 7GU, United Kingdom, contact@lagriyofurni.com:
I hereby give notice that I cancel my contract for the following goods / digital content: [product name], ordered on [date] / received on [date], order number [number].
Name: [your name]
Address: [your address]
Date: [date]

You do not have to use this form. A clear email is enough.

Contact

LAGRIYO LTD (trading as LagriyoFurni)
20 Wenlock Road, London, N1 7GU, United Kingdom
Email: contact@lagriyofurni.com
Phone: +44 7848118365
Company number: 15675485 (registered in England and Wales)